Shipping Policy

Order Processing Time

Orders placed before 5:00 PM GMT are generally processed within 1–2 business days (Monday to Friday).
During high-demand periods or unexpected delays, processing may take longer. Customers will be notified promptly in such cases.
Processing time refers to the period needed to prepare and dispatch your order after receiving payment confirmation.
Orders placed outside business hours or on weekends will be processed the following business day.
No orders are processed or shipped on weekends or public holidays.
Once dispatched, you will receive an email with tracking information.

Free standard shipping is offered on all orders over £30 within the United Kingdom.
Orders are processed in 1–2 business days and typically arrive within 2–4 business days.

After processing, an email with tracking details and a link to the tracking page will be sent.
Use the tracking number to monitor your order’s status.
For any issues, contact support@homehorizon.co.uk. Replies are aimed within 24 hours during business hours (9 AM to 5 PM GMT).

Orders are shipped via Royal Mail First Class or DPD Next Day.
Delivery times are based on carrier estimates and may vary depending on destination.
Full tracking is available for all shipments.

UK Mainland: Shipping available to all addresses in England, Scotland, and Wales.
Northern Ireland: Shipping available with additional 1-2 days delivery time.
Scottish Islands & Remote Areas: May require additional delivery time (3-5 business days).
International Shipping: Currently only UK deliveries are supported.
PO Boxes: Delivery to PO Boxes is not available.
Delivery Delays: Delivery may be delayed due to extreme weather, natural disasters, or unforeseen circumstances.

Once your order is in transit, the shipping address cannot be changed.
To update your address, contact support@homehorizon.co.uk immediately before dispatch.

If your order arrives damaged or does not arrive within the expected timeframe, contact support immediately.
The company will coordinate with carriers to resolve the issue quickly.